Mailbox reported that its too big and cannot send/receive any emails.
Can't access Outlook Web Access
Can't delete emails & compact database - doesn't make a difference (As mailbox = 1.9GB)
Remove Exchange Storage quotas from the mailbox.
- Checked if mailbox is in unicode or ansi format
Mailbox is in non-unicode (Ansi) format - which means an automatic size limitation of 2gb's will be enforced.
THERE is no way of converting a ansi mailbox to a unicode mailbox.
IF recreating the mailbox doesn't work - then the outlook got its settings from a outlook 2003 upgrade that was setup to have ANSI mailboxes - which means you will have to uninstall & reinstall Outlook 2007.
Steps:
Closed Outlook
Removed everything in:
%documents & settings%username%local settings\application data\microsoft\outlook\
Goto Control Panel - Mail - Show profiles - Delete the profile
Open Outlook - recreate the profile - This will connect to exchange and setup a fresh .ost for you
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