Inter-Tel 8520 Hunt Groups

To turn on or off hunt group calls:
Dial 3-2-4

ACD Hunt Groups
: Automatic Call Distribution (ACD) - distribute calls equally among the available members. These hunt group members are ref to as "agents" - who log in to the ACD hunt group to receive calls.

To login to more than one hunt group:
Dial 3-2-8

Setting up ACD Hunt Groups:

Choosing the correct Hunt Group
- Open up the Inter-Tel Session Manager
- Connect to the IP Address or dns name
- Click Start
- Click on System
- Click on + next to Devices & Feature Codes
- Select Hunt Groups
- Select the group you want - make a note of the 4 digit number of the hunt group

Add an extension to the Hunt Group:
- Go back to the Devices and Feature Codes
- Click on Stations
- Click on the extention
- In the right hand pane you'll see the information related to that extention
- Click on Associated Extention
- Right Click on the Attendant "value"
- Select "choose attendant"
- Click on Hunt group and click on next
- Click on the correct Hunt Group and click "finish"